Renfrewshire Community Transport (RCT) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information.

1. Information We Collect

We may collect and process the following data about you:

  • Personal Identification Information: Name, address, email address, phone number.
  • Demographic Information: Age, gender, interests.
  • Usage Data: Information about how you use our website and services.
  • Technical Data: IP address, browser type, and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

2. How We Use Your Information

We use your information to:

  • Provide and manage our services.
  • Process your membership and service requests.
  • Communicate with you, including sending newsletters and updates.
  • Improve our website and services.
  • Comply with legal obligations.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: When you have given clear consent for us to process your personal data for a specific purpose.
  • Contract: When the processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
  • Legal Obligation: When the processing is necessary for us to comply with the law.
  • Legitimate Interests: When the processing is necessary for our legitimate interests or the legitimate interests of a third party, provided your rights and interests do not override those interests.

4. Data Sharing

We do not share your personal data with third parties except:

  • When required by law.
  • With service providers who assist us in operating our website and services, provided they agree to keep your information confidential and use it only for the purposes we specify.
  • With your consent.

5. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. We also limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Rights

Under the Data Protection Act 2018 and UK GDPR, you have the following rights:

  • Right to Access: You have the right to request a copy of the personal data we hold about you.
  • Right to Rectification: You have the right to request correction of any inaccurate or incomplete data we hold about you.
  • Right to Erasure: You have the right to request the deletion of your personal data where there is no good reason for us to continue processing it.
  • Right to Restrict Processing: You have the right to request the restriction of processing your personal data.
  • Right to Data Portability: You have the right to request the transfer of your personal data to another party.
  • Right to Object: You have the right to object to the processing of your personal data where we are relying on a legitimate interest.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on our website. You are advised to review this privacy policy periodically for any changes.

9. Contact Us

If you have any questions about this privacy policy or our data protection practices, please contact us at:

Renfrewshire Community Transport
Email: click here

Registered Address: 76 Blackstoun Road, Paisley PA3 1NT